◆ Privacy Policy

Crystaria Online ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect when you use Crystaria Online ("the Service"), how we use it, and what choices you have regarding your information.

By registering an account or using the Service, you agree to the collection and use of information in accordance with this Policy. This Privacy Policy is incorporated into our Terms of Service.

We collect the minimum information necessary to provide and improve the Service.

Information you provide directly:

Information collected automatically:

We use the information we collect for the following purposes:

• To create and manage your account and character data.
• To provide, maintain, and improve the Service and its features.
• To communicate with you about your account, including password resets and important service updates.
• To enforce our Terms of Service and Game Rules, including detecting and preventing cheating, fraud, and abuse.
• To respond to your support requests or contact form submissions.
• To analyse usage patterns and improve the game experience.
• To comply with legal obligations.

We do not share your personal information with third parties except in the following limited circumstances:

• Service providers: We may share information with trusted service providers who assist us in operating the Service (e.g. web hosting, email delivery). These providers are contractually obligated to handle your data securely and only for the purposes we specify.
• Legal compliance: We may disclose information if required to do so by law or in response to a valid legal request (such as a court order or government inquiry).
• Safety: We may share information if we believe disclosure is necessary to protect the rights, property, or safety of Crystaria Online, our users, or the public.

Public in-game information — such as your username, character level, guild membership, and items shown on the Top Lists or player profiles — is visible to other players by design and is not considered private.

Your data is stored on our game servers. We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or alteration, including:

• Password hashing — your password is never stored in a readable format.
• Session-based authentication to prevent unauthorised access to your account.
• IP-based monitoring for suspicious login activity.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Crystaria Online uses browser session cookies to maintain your login state while you are playing. These cookies:

• Are essential for the game to function — the game cannot be played without them.
• Do not track you across other websites.
• Expire at the end of your browser session or when you log out.

We do not use advertising cookies, analytics cookies from third parties, or any tracking technologies beyond what is necessary to run the game.

We retain your account data for as long as your account is active or as needed to provide the Service. Specifically:

• Active accounts are retained indefinitely to preserve your game progress.
• Accounts inactive for a prolonged period may be subject to archival or deletion, with reasonable notice where possible.
• If you request account deletion, we will remove your personal information within a reasonable timeframe, though some information may be retained for legal or security purposes (e.g. IP logs related to abuse).

Depending on your location, you may have the following rights regarding your personal data:

• Access: You may request a summary of the personal information we hold about you.
• Correction: You may request correction of inaccurate information (e.g. email address) by contacting us.
• Deletion: You may request deletion of your account and associated personal data.
• Objection: You may object to certain uses of your personal information.

To exercise any of these rights, please contact us at admin@crystaria-online.com. We will respond within a reasonable timeframe.

Crystaria Online is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us at admin@crystaria-online.com and we will take steps to remove it promptly.

Users between the ages of 13 and 18 should review this Policy with a parent or guardian.

The Service may contain links to external websites (for example, links shared by players in chat). We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any external site you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes, we will update the "last updated" date at the top of this page. We encourage you to review this Policy periodically.

Your continued use of the Service after any changes take effect constitutes your acceptance of the updated Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: admin@crystaria-online.com

We will do our best to respond to all enquiries promptly.